Terms of service

COSMOSS Store Terms and Conditions

effective as of May 8, 2026

In these Terms and Conditions, we provide information regarding our Agreement and our mutual obligations and rights related to your purchase of a physical Product in our Online Store, which we operate at www.cosmoss.art.

✹ Important Information ✹

  1. RETURNS – you have 14 days to return a physical Product purchased online. The period is counted from the date you receive the shipment. You only bear the direct costs of the return on your own. *in some situations, the statutory right of return does not apply, e.g., when you purchase a product created to your individual order (more information on such cases can be found later in this document),
  2. PRICES – Product prices in the Store are gross prices (including VAT), expressed in Polish currency (i.e., in Polish zlotys).
  3. YOUR DATA – within the Store, provide your own data and do not use the data of third parties.
  4. CONCLUSION OF THE AGREEMENT – We conclude the Agreement at the moment we confirm it via e-mail (after you have submitted the Order).
  5. AGREEMENT – this is our agreement which defines our mutual rights and obligations in accordance with the Terms and Conditions. Please read and accept the Terms and Conditions carefully before placing an Order in the Store, because if you do not accept its provisions, you should not enter into the Agreement.
  6. DELIVERIES – available delivery methods, their costs, and estimated delivery times are presented in the Store. We deliver within Poland and the countries indicated on the website; if you want shipping to a different address, please contact us!
  7. DELIVERY COST - unless we explicitly state otherwise, the delivery of a physical Product is subject to a fee.


How do we conclude our Agreement?

IMPORTANT! When we write in the Terms and Conditions:

  • You, Your, Thee – we mean you as the User, the Customer.
  • We, our, us – we mean us as the Seller, i.e., COSMOSS Katarzyna Kajda-Broniewska, ul. Las Łabędzki 28, 44-117 Gliwice, Poland, NIP (Tax ID): PL9691563778.
  • Our website, Website, Store – we mean www.cosmoss.art.

We use certain terms in these terms and conditions with a specific meaning. We explain them for you at the end of the Terms and Conditions.

Our contact details: 

a) contact us if you have any questions; we will answer and explain issues that are important to you,

b) e-mail address: hello@cosmoss.art office customer service hours: 9:00 AM – 9:00 PM.

Our contact point: 

a) In accordance with our legal obligation, we have established a contact point within our company. We ensure that the content available on our website and in the Store is lawful. You may report to us content that is illegal or inconsistent with the terms of use of our website or Store services.

b) At the contact point, we analyze your report and take appropriate action.

c) More information regarding illegal content, content inconsistent with our Terms and Conditions, and reporting rules can be found in Annex No. 1.

We have divided the Terms and Conditions into 6 parts. To help you quickly find the information you are looking for, each part consists of smaller chapters.

Part 1. Information about the Store: terms of use of our website and Store, Electronic Services (including Account creation), Presentation of Prices, Presentation of Reviews

·       What general terms of use of our Store apply to you?

·       What are your obligations as a user of our Store?

·       How do we present Prices in the Store?

·       How do we verify reviews presented in the Store?

·       What Electronic Services are available in the Store?

·       How can you set up an Account in the Store, how to use the Account, and what can you do with the Account?

·       What is the Cart service?

·       What can you do if you believe we have performed an Electronic Service incorrectly?

Part 2. Key Information: Placing an Order, Payments, Price, Physical Products, Copyrights

·       What does the process of placing an Order and concluding an Agreement in our Store look like?

·       What data do you provide in the Order Form?

·       When do we conclude the Agreement?

·       What happens if we do not confirm the Order?

·       What forms of payment do we provide in our Store?

·       What Products are available in our Store?

·       How do we perform the Agreement, and when will we send the Product you purchased?

·       How do we present Product Prices?

·       What are the characteristics of the Product you purchase in our Store?

Part 3. Customer Rights: Non-conformity of the physical Product with the Agreement, Withdrawal from the Agreement, Out-of-court dispute resolution

Non-conformity of the physical Product with the Agreement

·       What can you do if you believe the physical Product is not in conformity with the Agreement and you are a Consumer or a Sole Trader with consumer rights?

·       What can you do if you believe the physical Product is not in conformity with the Agreement and you are an Entrepreneur?

Withdrawal from the Agreement

·       Can you withdraw from the Agreement if you are a Consumer or a Sole Trader with consumer rights?

·       Can you withdraw from the Agreement if you are an Entrepreneur?

Out-of-court dispute resolution

·       What out-of-court methods of resolving disputes between us are you entitled to?

Part 4. Other matters: Duration of the Agreement, Amendment of the Terms and Conditions, Personal data, Final provisions, Links to previous versions of the Terms and Conditions

·       Duration of the Agreement

o   How long does our Agreement last?

·       Amendment of the Terms and Conditions

o   Can we change the Terms and Conditions if you are a Consumer or a Sole Trader with consumer rights?

o   Can we change the Terms and Conditions if you are an Entrepreneur?

·       How do we process your personal data?

·       Final provisions

·       Links to previous versions of the Terms and Conditions

Part 5. Definitions: We explain how we understand the terms used in the Terms and Conditions

Part 6. Annexes

Annex 1. Publishing Content, moderation, and restrictions on publishing Content

·       Publishing Content, moderation, and restrictions on publishing Content

·       What content is on our website?

·       What are the rules for adding content to our website? (Terms of use of our Store services, terms of use of our website)

·       What do we do with content that is illegal or violates the terms of use of our website?

·       Can you report content found on our website to us?

·       What should your report of Content found on our website contain?

·       How do we consider your report of content found on our website?

·       Can you appeal our decision regarding your report?

Annex 2. Withdrawal form

I. Information about the Store

What general terms of use of our Store apply to you? 

a)     Before making a purchase in our Store, please read the Terms and Conditions and the Privacy Policy. If you do not accept them, you should not make a purchase. By placing an Order, you agree to these documents and to the fact that our Agreement is concluded in accordance with their terms.

b)    You can always easily review the Terms and Conditions before concluding the Agreement. We enable you to reproduce and save them (at the end of the document, you will find a link to a PDF file that you can save).

c)     Meet the Technical Requirements necessary to use the Store (including: your device must have Internet access, you must have an e-mail address and use an up-to-date browser) and the Terms of Use of our Website.

d)    Do not provide illegal content, content prohibited by law, untrue content, or content concerning third parties without their consent within the Store forms.

e)     We secure the Store website to ensure safe and convenient use of the Store for you (we implement appropriate organizational and technical measures).

What are your obligations as a user of our Store? 

a)     Provide only true, current, and necessary data for the conclusion of the Agreement in the forms provided by us, and update your data on an ongoing basis if it changes.

b)    Use the services and functionalities provided by us in the Store in a manner that does not interfere with the functioning of the Store, in accordance with applicable law, the provisions of the Terms and Conditions, and in accordance with customs and principles of social coexistence.

c)     Do not interfere with the functioning of other Store Users.

d)    Do not provide or transmit within our Store any content prohibited by applicable law, in particular content that violates the copyrights of third parties or their personal rights.

e)     Do not post illegal content in the Store, such as: sending or posting unsolicited commercial information (spam) in the Store.

f)     Do not change the content provided by the Store, in particular Prices or Product descriptions – if you have questions in this regard, please contact us.

g)    Do not take actions to obtain information not intended for you (e.g., hacking).

h)    Pay for the Order placed in the Store in a timely manner.

How do we present Prices in the Store? 

a)     In the Product description, we indicate its gross Price, i.e., the price you will pay as a result of concluding the Agreement.

b)    We may present Products in the Store as part of a pre-sale or a Promotion, the terms of which we post in the Store.

c)     If we sell a Product in a Promotion, we mark the Product as being on promotion and indicate the Promotional Price. Next to the Promotional Price, we indicate the lowest price at which the Product was available in the Store during the last 30 days before the reduction.

d)    In the event that the Price you see in the Store is personalized (e.g., based on information about you as a user, which we obtain from marketing data, i.e., as part of profiling), we inform you about the individual price adjustment next to the Product Price on the Store's website.

How do we verify reviews presented in the Store?

a)     If we post reviews on the Store's website, we take reasonable and proportionate steps that allow us to verify whether the reviews are reliable and posted by individuals who actually used our Products.

b)    Information regarding the method by which we verify reviews is included in the _____ tab.

What Electronic Services are available in the Store?

Within the Store, we offer the following Electronic Services free of charge:

1.     The service of concluding Agreements on the terms specified in the Terms and Conditions;

2.     The Account service and the storage and making available to the User, through the Account, of the history of Orders on the Store's website;

3.     The service of placing Orders on the terms specified in the Terms and Conditions;

4.     The service of enabling Users to use the Cart services.

How can you set up an Account in the Store, how to use the Account, and what can you do with the Account?

a)     You can do this while placing an Order or by registering an Account in the Store.

b)    You can use the Account after its registration, which requires filling out the registration form, accepting the Terms and Conditions, and clicking the "Create account" button or another equivalent.

c)     In the Account registration form, you provide your data: name and surname, e-mail address, login, and password. You log in to the Account using the login and password that you set yourself.

d)    We will send you a confirmation of the creation of your Account, and this is the moment the agreement for its maintenance is concluded between us.

e)     We provide the Account maintenance service for the duration of the Agreement, no shorter than one year from the date of termination of the Agreement/last login to the Account. After this time, we may delete your Account and we will inform you about it. You may terminate the agreement for maintaining the Account at any time; at your request, we will delete the Account within 3 days from the date of receipt of the request to delete the Account, or you can delete your Account yourself by selecting the appropriate module in your Account panel. Please send the instruction to delete the Account to the e-mail address indicated at the beginning of the Terms and Conditions/hello@cosmoss.art. Please remember that in some cases, deleting the Account may prevent you from using the Product you purchased.

f)     Within the Account, you can see, for example, information about the Orders you have placed, and you can use the previously provided data needed to place an Order.

g)    In our Store, you can place an Order without setting up an Account. h) We do not allow you to transfer your login and password to unauthorized persons or for you to use another User's account.

What is the Cart service?

a)     At the moment you add a Product to the Cart, you begin using the Cart service.

b)    As part of this service, you can add Products to the Cart, enter a discount code, see a summary of your Order, and place an Order.

c)     We perform the Cart service on a one-off basis and consider it completed at the moment you place an Order in the Store.

d)    We do not charge a fee for using this service.

What can you do if you believe we have performed an Electronic Service incorrectly?

a)     If you believe that the Electronic Service does not comply with our agreements, you may submit a complaint by sending it in writing to our registered office address or electronically to the e-mail address indicated at the beginning of the Terms and Conditions.

b)    We will respond to the complaint as soon as possible, no later than within 14 days from the date of its receipt.

c)     It will be easier for us, and we will usually process the complaint faster, if you provide information and circumstances that are the basis for it in the description of the complaint (e.g., the type and date of the occurrence of the irregularity), your request, and contact details, but we state immediately that this is not your obligation (it is only our recommendation). It is important that we know who submitted the complaint and what it concerns.

II. Key Information: Placing an Order, Payments, Price, Physical Products, Copyrights

What does the process of placing an Order and concluding an Agreement in our Store look like?

a)     We enable the placing of Orders through our Store website.

b)    The characteristics of each physical Product available in our Store and its specifications are defined on the product page.

c)     We conclude the Agreement after an Order is placed on the Store website using the Order Form, at the moment of our confirmation (confirmation takes the form of an e-mail sent by us to the e-mail address you provide during the placing of the Order).

d)    Under our Agreement, we undertake to sell you the physical Product, and you undertake to pay the Price indicated in the Store.

e)     You can place an Order in our Store 7 days a week, 24 hours a day.

f)     You can verify the contents of the Cart and change a physical Product for another or add further physical Products to the Cart until the Order is placed.

g)    We enable the placing of an Order in the following manner:

  1. You add a physical Product to the Cart.
  2. You proceed to the Order Form and complete it (including indicating the delivery address), and if you already have an Account and are logged in, you confirm that your data is up to date.
  3. You choose the method of delivery of the physical Product from those available in the Store (delivery costs are added to the Product Price).
  4. You place the Order (you confirm that the data in the Order Form is correct, you accept the Terms and Conditions and the Policy, and you click the "Order and pay" button and submit the Order to us).
  5. Pressing the "Pay now" button (or another with equivalent wording) means that you are placing an Order (you are making us an offer to conclude an Agreement).
  6. After clicking the "Pay now" button (or another with equivalent wording), you have the opportunity to choose a payment operator, and we automatically redirect you to the payment gateway operated by the selected operator in the case of choosing online payment. Information about available operators is provided on an ongoing basis on the Store website.
  7. In response to the Order, you will immediately receive a message from us at the e-mail address provided for this purpose, confirming receipt of the Order and informing you that its verification has begun.
  8. After verifying the Order, without undue delay, we send you a message to the provided e-mail address confirming acceptance of the offer made by you as part of submitting the Order and confirming the commencement of the Order fulfillment, or information regarding the refusal to accept all or individual offers made as part of the Order.

What data do you provide in the Order Form?

a)     If you do not have an Account, you complete the Order Form yourself with the data necessary for the conclusion and performance of the Agreement.

b)    Remember that providing outdated or false Customer data may prevent us from performing the Agreement. A condition for placing an Order is the correct and complete filling out of the Order Form.

c)     In the Order Form, you provide: name and surname, exact address, e-mail address, and indicate data regarding the Agreement, i.e.: the selected physical Product, payment method, delivery address, and delivery method.

d)    If you do not have Consumer status, you must also mandatorily indicate your company name. If you wish to receive an invoice, you must also indicate the data necessary for us to issue it (including NIP/Tax ID).

e)     While placing the Order, you accept the terms of the Terms and Conditions and the Privacy Policy.

f)     The final step in placing the Order is making the payment in the manner you choose from those we make available in the Store.

g)    We inform you about the delivery costs before you place the Order, and the payment you make includes the Product Price and delivery costs.

When do we conclude the Agreement?

a)     We conclude our Agreement at the moment we accept the Order.

b)    We confirm the acceptance of the Order by sending an e-mail.

c)     In the case of an Order that you pay for on the basis of an invoice issued according to your choice, you should pay it within the indicated period. If you do not do so, we consider that the Agreement has not been concluded.

d)    We provide the proof of purchase, i.e., an invoice or a receipt, to you in electronic form (to the e-mail address provided by you during the placing of the Order), to which you agree by accepting the Terms and Conditions.

What happens if we do not confirm the Order? 

If we do not confirm your Order, we refuse to accept the Order and do not conclude the Agreement regarding the part of the Order indicated in the message we send on this matter. In such a case, as soon as possible, but no later than within 14 days of sending such a message, we will refund the payments made by you to the extent that we do not conclude the Agreement.

What forms of payment do we provide in our Store? 

In our Store, we provide the possibility of paying the Prices in the form of electronic payments (we begin fulfilling the Order after sending the confirmation of Order acceptance and after receiving information that the payment has been made), as indicated below:

1.     traditional bank transfer,

2.     payment made via a payment operator,

3.     card payment.

We do not store payment card numbers in our database; therefore, if you make a payment using a payment card, we do not have access to its number.

What Products are available in our Store? In our Store, we offer physical Products of a decorative nature.

How do we perform the Agreement, and when will we send the Product you purchased? 

a)     The delivery time for a physical Product is up to 14 business days. Usually, we ship the Product within 5 business days.

b)    If we indicate a delivery date in the Product description or during the placement of the Order, then that indicated delivery time applies (this may happen, for example, as part of a pre-sale).

c)     If you purchase several physical Products with different delivery dates, the delivery date indicated for the physical Product with the longest delivery time shall apply.

d)    The shipment is sent to the address indicated by you.

e)     The waiting time for you to receive the package consists of the time we take to prepare the Order for shipment and the delivery time to the delivery address you indicated. Shipments are sent by courier.

How do we present Product Prices? 

a)     We present Product Prices on the Store website, and within each Product description, we also provide information about its Price.

b)    You also see the Product Price while placing the Order (it is the same as on the product page).

c)     All Prices posted on our website are gross prices including taxes.

What are the characteristics of the Product you purchase in our Store?

a)     Individual Products may have different features and properties.

b)    We describe all Products on our website.


III. Customer Rights: Non-conformity of the physical Product with the Agreement, Withdrawal from the Agreement, Out-of-court dispute resolution

Non-conformity of the physical Product with the Agreement

What can you do if you believe the physical Product is not in conformity with the Agreement and you are a Consumer or a Sole Trader with consumer rights?

a)     If you believe that the Product is not in conformity with the Agreement, please contact us and tell us what you expect.

✦ Contact us regarding a complaint by e-mail: hello@cosmoss.art or via traditional mail: Cosmoss, ul. Las Łabędzki 28, 44-117 Gliwice, Poland.

b)    In accordance with the regulations, you may demand the repair or replacement of a physical Product that you believe is not in conformity with the Agreement.

c)     We may replace the Product if you demand repair, or repair the Product if you demand replacement, if bringing the physical Product into conformity with the Agreement in the manner chosen by you is impossible or would involve excessive costs for us. If both repair and replacement are impossible or would involve excessive costs, we may refuse to bring the physical Product into conformity with the Agreement. When assessing the excessiveness of costs, we take into account all circumstances of the case, in particular the significance of the lack of conformity of the physical Product with the Agreement, the value of the physical Product in conformity with the Agreement, and the excessive inconvenience to you resulting from the change of the method or the refusal to bring the physical Product into conformity with the Agreement.

d)    We shall carry out the repair or replacement within a reasonable time from the moment you informed us of the lack of conformity with the Agreement, and without undue inconvenience to you (taking into account the specific nature of the goods and the purpose for which you purchased them). The costs of repair or replacement, including in particular the costs of postage, transport, labor, and materials, shall be borne by us.

e)     You are obliged to make the physical Product subject to repair or replacement available to us. We will collect the physical Product from you at our own expense (i.e., ours as the Seller).

f)     If the physical Product is still not in conformity with the Agreement, you may submit a statement requesting a price reduction or withdrawal from the Agreement when:

  1. we refuse to bring the physical Product into conformity with the Agreement in accordance with point c;
  2. we do not bring the physical Product into conformity with the Agreement in accordance with points d)-f);
  3. the lack of conformity of the physical Product with the Agreement continues to exist even though we have attempted to bring the physical Product into conformity with the Agreement;
  4. the lack of conformity of the physical Product with the Agreement is significant enough to justify an immediate price reduction or withdrawal from the Agreement;
  5. it clearly follows from our statement or the circumstances that we will not bring the physical Product into conformity with the Agreement within a reasonable time or without undue inconvenience to you.

✦ In Annex No. 3, you will find a graphic representation of the complaint procedure and the options available to you in the event of non-conformity of the Goods with our Agreement. ✦

g)    We will consider your complaint within a reasonable period of 14 days. If we do not respond to your complaint within 14 calendar days, we consider your claim to be justified.

h)    If you indicate what you believe is incorrect and what actions you expect from us, it will speed up the time for considering the complaint (although this is not necessary and you do not have to do it). You may provide a description and the date the non-conformity with the Agreement occurred.

i)      Provide your contact details so that we can contact you regarding your complaint.

j)      If you are an Entrepreneur, our liability as the Seller under the warranty (rękojmia) is excluded pursuant to Art. 558 § 1 of the Civil Code Act.

k)    More information on the rights of buyers can be found on the website of the Office of Competition and Consumer Protection – https://prawakonsumenta.uokik.gov.pl.

l)      We are liable for the non-conformity of the goods with the Agreement existing at the time of delivery and revealed within two years from that time, unless the shelf life of the physical Product, as specified by us, our legal predecessor, or persons acting on our behalf, is longer. It is presumed that a lack of conformity of the goods with the Agreement which becomes apparent within two years of delivery of the goods existed at the time of delivery, unless proven otherwise or the presumption cannot be reconciled with the specification of the goods or the nature of the lack of conformity with the Agreement. The Consumer may not withdraw from the Agreement if the lack of conformity of the physical Product with the Agreement is insignificant. It is presumed that the lack of conformity of the physical Product with the Agreement is significant.

m)   Rights regarding the non-conformity of the physical Product with the Agreement apply to Store Customers who are Consumers and Sole Traders with consumer rights.

n)    If you are a Sole Trader with consumer rights and exercise the rights referred to above, you should fill out the form for non-conformity of the Product with the agreement and provide data certifying your status as a Sole Trader with consumer rights or provide this information to us in another way. In such a case, you should submit a statement to us that the concluded Agreement is directly related to your business activity but does not have a professional character for you, resulting in particular from the subject of the business activity performed.

What can you do if you believe the physical Product is not in conformity with the Agreement and you are an Entrepreneur?

a)     If you are an Entrepreneur (and you do not have the status of a Sole Trader with consumer rights), our liability under the warranty (rękojmia) is excluded pursuant to Art. 558 § 1 of the Civil Code Act.

b)    If you believe that the Product is not in conformity with the Agreement, please contact us and tell us what you expect.

✦ Contact us by e-mail: hello@cosmoss.art or via traditional mail: Cosmoss, ul. Las Łabędzki 28, 44-117 Gliwice, Poland.

Withdrawal from the Agreement

Can you withdraw from the Agreement if you are a Consumer or a Sole Trader with consumer rights?

a)     You may withdraw from the Agreement concerning a physical Product without giving any reason within 14 days from the date the Product is delivered to you.

✦ Example: How does it work?

⮚ Step 1: You buy a physical Product.

⮚ Step 2: We send the physical Product and you receive it on January 14th.

⮚ Step 3: You have the right of withdrawal and can submit a statement of withdrawal until January 28th.

b)    We will refund all payments received from you if you withdraw from the Agreement (except for additional costs resulting from the delivery method you chose for the Product other than the cheapest standard delivery method available in the Store). We will refund the payment using the same payment method you chose to pay for the transaction. You can inform us if you request a different method for the refund, in which case we will, of course, send the payments to the place you indicate.

c)     You bear only the direct costs of returning the physical Product on your own.

d)    You should return the physical Product to us immediately, no later than 14 days from the date of withdrawal. To meet this deadline, it is sufficient for us if you send the physical Product back before the deadline expires.

e)     Unless we offer to collect the physical Product from you ourselves, we may withhold the refund of payments received from you until we receive the item back or until you provide proof of sending it back, whichever occurs first.

f)     You are liable for any reduction in the value of the physical Product resulting from using it in a manner that goes beyond what is necessary to establish the nature, characteristics, and functioning of the Product.

g)    The right to withdraw from a distance Agreement does not apply in respect of an Agreement where the subject of the service is a physical Product manufactured according to the consumer's specifications or serving to satisfy their individualized needs.

h)    You inform us of your decision by submitting a statement. Such a statement may be sent by traditional mail or e-mail. You may use the model form we provide, but you are not required to do so.

✦ Contact details for submitting a statement of withdrawal. Contact us by e-mail at hello@cosmoss.art or via traditional mail: Cosmoss, ul. Las Łabędzki 28, 44-117 Gliwice, Poland.

a)     To meet the withdrawal deadline (14 days from the date of delivery of the physical Product), send us the information regarding your withdrawal before the deadline expires.

b)    If you withdraw from the Agreement, we will refund to you, as a Consumer or a Sole Trader with consumer rights, all payments received from you. You will not incur any costs in connection with the form of the payment refund. You only bear the direct costs of returning the Product to us.

✦ Example: How does it work?

⮚ Step 1: You withdraw from the Agreement. You send us an e-mail with information about the withdrawal. You do not have to provide a reason. You can use the form attached to the Terms and Conditions and indicate in what form we should refund the funds to you.

⮚ Step 2: We confirm the receipt of your withdrawal.

⮚ Step 3: You send the physical Product back to us, and we refund the payment to you. ⮚ Step 4: Our Agreement is considered not concluded.

Can you withdraw from the Agreement if you are an Entrepreneur?

No. If you are an Entrepreneur, the regulations do not impose an obligation on us to enable you to withdraw from the Agreement.

Out-of-court dispute resolution

What out-of-court methods of resolving disputes between us are you entitled to? 

You may use out-of-court methods of processing complaints and pursuing claims if you are a Consumer, namely:

  1. apply to a permanent consumer arbitration court with a request to resolve a dispute arising from the concluded Agreement,
  2. apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of a dispute between us,
  3. use the assistance of a district (municipal) consumer ombudsman or a social organization whose statutory task is consumer protection,
  4. apply to the national contact point, which provides consumers with information about amicable dispute resolution; you may use its assistance as a consumer. (The Polish contact point is available at Plac Powstańców Warszawy 1, 00-950 Warsaw, phone number +48 22 55 60 33, e-mail address: kontakt.adr@uokik.gov.pl, and more details can be found at https://polubowne.uokik.gov.pl/kontakt,7,pl.html).

IV. Other matters: Duration of the Agreement, Publishing Content, moderation and restrictions on publishing Content, Amendment of the Terms and Conditions, Personal data, Links to previous versions of the Terms and Conditions

Duration of the Agreement How long does our Agreement last?

Our Agreement is performed at the moment the physical Product is delivered to you.

Amendment of the Terms and Conditions Can we change the Terms and Conditions if you are a Consumer or a Sole Trader with consumer rights?

a)     Yes. The Terms and Conditions may be changed only if the change results from important reasons, i.e., changes in legal regulations, introduction of new services, changes in the scope of our services, technological changes in our activities, organizational changes in our enterprise, or the issuance of decisions or rulings by relevant authorities, if they force us to introduce changes.

b)    We will inform you of any change to the Terms and Conditions that affects you via e-mail or in writing, no later than 7 days before the planned date of introducing the changes, so that you can familiarize yourself with them. We will wait until you accept the new wording of the Terms and Conditions.

c)     In such a situation, you may also terminate the Agreement with immediate effect. In that case, you shall notify us via e-mail or in writing that you are terminating our agreement.

d)    An amendment to the Terms and Conditions does not affect the acquired rights of Customers who use our Store.

Can we change the Terms and Conditions if you are an Entrepreneur?

Yes. In such a case, we may change the Terms and Conditions in accordance with applicable legal regulations.

How do we process your personal data?

a)     We process your personal data as a personal data controller.

b)    Providing data by you is voluntary but necessary, e.g., to set up an Account or place an Order.

c)     Detailed information on how we use your personal data, for what purpose, and on what terms, can be found in our Privacy Policy.

Final provisions

a)     In matters not regulated by these Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular the Civil Code.

b)    If you are an Entrepreneur, disputes between us shall be resolved by the court competent for our registered office.

c)     We may terminate the Agreement for the provision of services with a 30-day notice period for important reasons, which we understand as a change in the legal regulations governing the provision of electronic services by us, which affects the mutual rights and obligations specified in the agreement concluded between us, or a change in the method of providing services caused solely by technical reasons.

d)    We may terminate the Agreement for the provision of services with a 14-day notice period or refuse you the further right to use the Store for important reasons, in particular when you grossly violate the provisions of the Terms and Conditions, i.e., when you violate the terms of use of the Website or the Store.

e)     The Terms and Conditions and the annexes to the Terms and Conditions constitute a contract template within the meaning of Art. 384 § 1 of the Civil Code Act.

f)     We record, secure, make available, and confirm the material provisions of the Agreement concluded by Us and the Agreement for the provision of services by sending you an e-mail confirming the placed Order and providing an active link to the content of the Terms and Conditions within the body of the e-mail.

g)    We send the proof of purchase to the e-mail address indicated by you during the placement of the Order.

h)    The content of the Terms and Conditions is available free of charge on the Store's website.

V. Definitions: We explain how we understand the terms used in the Terms and Conditions

Seller, Service Provider, we, us – Cosmoss Katarzyna Kajda-Broniewska, ul. Las Łabędzki 28, 44-117 Gliwice, Poland, NIP: PL9691563778.

Store, Website – the internet service available at: www.cosmoss.art.

Order Form – a form used to place an Order in our Store. Completing the form requires you to add a physical Product to the Cart, choose a payment method, delivery address, and provide your data necessary to conclude the Agreement.

You, Customer – means the Consumer, Entrepreneur, or Sole Trader with consumer rights who concludes an Agreement with us.

Entrepreneur – means you as a legal person or a natural person conducting business activity, who purchases a physical Product and concludes an Agreement with us, where it follows from the Agreement that it is directly related to your business activity and is of a professional nature for you.

Consumer – means a natural person concluding an Agreement or another agreement with us that is not directly related to their business or professional activity.

Sole Trader with consumer rights (Przedsiębiorca na prawach konsumenta) – a natural person conducting business activity who purchases a Product that is directly related to that person's business activity, but where it follows from the content of the Agreement that the Agreement does not have a professional nature for the entrepreneur (e.g., based on data regarding the subject of business activity made available in the CEIDG).

User – a person visiting the Store who can familiarize themselves with the Content within the Store, or a person who has posted Content in the Store.

Account – your individual access on the Store's website, identified by a username and a password consisting of a string of characters securing access to the account.

Digital Service – a service that allows for the creation, processing, and storage of data or access to it in digital form, or a service that allows for the joint use of data in digital form that was sent or created by the consumer or other users of that service, or other forms of interaction using such data, e.g., the service through which you use the Account in the Store.

Product, physical Product – means the physical product (goods) that we sell to you in accordance with the Agreement. The Product description and gross prices are available on the Store's website within the product description.

Price – the remuneration indicated in your chosen currency, including taxes, due to us for the performance of the Agreement.

Electronic Service – a service provided electronically within the meaning of the Act of July 18, 2002, on the provision of electronic services (Journal of Laws of 2020, item 344, as amended), provided to you by us via the Store's website.

Technical Requirements – the minimum technical requirements, the fulfillment of which is necessary for cooperation with the ICT system used by the Store, including the conclusion of an Agreement for the provision of services or an Agreement, namely: a) a computer, laptop, or other multimedia device with Internet access; b) access to electronic mail (e-mail); c) the Customer must have a valid/active e-mail address, and in certain cases, a keyboard or other pointing device enabling the correct completion of electronic forms; d) access to an up-to-date web browser: Mozilla Firefox, Internet Explorer, Opera, Google Chrome, Safari.

Agreement – means our Agreement under which we sell you a physical Product. We conclude the Agreement via the Store or in another way, in particular by sending an Order to our e-mail address and you paying for the placed Order. Under the Agreement, we undertake to sell the Product, and you undertake to pay the Price. The Agreement is concluded upon our sending of the confirmation of Order acceptance.

Agreement for the provision of services – an agreement concluded between us, the subject of which is the provision of Electronic Services made available via the Store, on the terms specified in the Terms and Conditions.

Order – means your declaration submitted to us via the Order Form. In it, you inform us of your intention to conclude a distance Agreement using means of distance communication (the Store's website) and you make an offer to conclude an Agreement regarding the Product. Within the Order, you provide us with the data necessary to conclude the Agreement.

Cart – means an Electronic Service provided to you, through which you can place an Order, including entering discount codes that enable a reduction in the Price on the terms specified in separate agreements/regulations, and displaying a summary of your Order.

Promotions – means special terms for concluding an Agreement proposed by us at a specifically defined time, which you can take advantage of on the terms specified by us, e.g., a reduction in the Price of a Product.

Consumer Rights Act – means the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2024, item 1796, as amended).

Terms and Conditions – means the document you are reading. In it, we define the rules for concluding the Agreement and the rules for the provision and use of services, including Electronic Services, made available by us via the Store. The Terms and Conditions define your and our rights and obligations.

Initial Price – means the first Price of the Product at which the Product appeared in the Store.

Lowest price from the last 30 days before the reduction – means the lowest Price at which the Product was available in the Store within the last 30 days before the price reduction.

Promotional Price – means the reduced Price of Products in the Store in connection with our announcement of a Promotion.

Contact Point – in accordance with our legal obligation, we have created a contact point in our company. We ensure that the content available on our website and in the Store complies with the law. There, you can report content that is illegal or inconsistent with the Terms of Use of the Store's services.

Hosting Service – means a service consisting of the storage of information provided by the User and at their request.

Hosting Service Provider – means us.

Content – means the substance of the User's statements posted in the Store, in particular information in the form of text, photos, graphics, or other material that the User places within the Store.

Illegal Content – means Content that, in itself or in relation to the functionality of the Store and our services, is inconsistent with European Union law or the law of a given EU member state, regardless of the specific subject or nature of that law.

In particular, we consider the following to be Illegal Content:

a)     images depicting the sexual abuse of children,

b)    private photos/graphics shared without the consent of the person entitled to the material,

c)     cyberstalking,

d)    content used for the sale of non-compliant or counterfeit products,

e)     content used for the sale of goods or the provision of services in violation of consumer protection law,

f)     content violating copyrights.

Content inconsistent with the Terms of Use of our Website – means Content that violates and disrupts the principles of the Store's functioning, these Terms and Conditions, as well as Content of an untrue or outdated nature, or content violating good customs and principles of social coexistence.

Terms of Use of our Website – means clauses, regardless of their name or form, which regulate the contractual relationship between us and the User.

Moderation – means our non-automated or automated actions undertaken by us, in particular for the purpose of detecting, identifying, and combating illegal content or information inconsistent with the terms of use of services provided by Users, including implemented measures that affect the availability, visibility, and accessibility of such illegal content or information, such as the de-positioning of such content or information, demonetization, preventing access to them or their removal, or which affect the ability of Users to provide such information, such as closing or suspending an Account.


VI. Annexes:

🖇️ Annex 1. Publishing Content, moderation and restrictions on publishing Content

What content is on our website? 

On our website and in the Store, we publish content ourselves and enable users to add comments and reviews. You may add a comment or a review, but it is not required. If we enable you to leave Content on our website, we store it in accordance with the Terms and Conditions. In this context, we are the Hosting Service Provider.

What are the rules for adding content to our website (Terms of Use of the Store services, terms of use of our website)?

a)     We ask that you respect the principles of mutual respect. Do not post content that violates the rights of third parties or ours, nor content that is illegal or inconsistent with generally accepted principles.

b)    We also do not allow the posting of advertising or vulgar content.

c)     We reserve the right to moderate Content, comments, and reviews, in particular to remove those of an offensive, vulgar, or advertising nature, or those violating the rights and personal interests of other entities.

d)    When we become aware of Illegal Content or content inconsistent with the terms of use of our website, we immediately take action to remove it or block access to it.

e)     Illegal Content is content that, in itself or in relation to the functionality of the website and our services, is not compliant with the law, in particular with European Union law.

f)     We consider the following to be illegal content in particular:

  1. images depicting the sexual abuse of children,
  2. private photos/graphics shared without the consent of the person entitled to the material,
  3. cyberstalking,
  4. content used for the sale of products (including non-compliant or counterfeit ones),
  5. content used for the sale of goods or the provision of services (including those in violation of consumer protection law),
  6. content violating copyrights.

Content inconsistent with the terms of use of our website means content that violates and disrupts the principles of the website's functioning, the Terms and Conditions, the Privacy Policy, as well as content of an untrue or outdated nature, or content violating good customs and principles of social coexistence.

What do we do with illegal content or content violating the terms of use of our website?

a)     We may moderate the content mentioned above, meaning we take actions manually or automatically (in particular to detect, identify, and combat illegal content or content inconsistent with the terms of use of our website).

b)    We may implement measures that affect the availability, visibility, and accessibility of such illegal content or information (e.g., de-positioning such content or information, demonetization, preventing access to it, or its removal).

c)     We may also implement measures that affect the ability of users to provide such information, e.g., closing or suspending a user's account.

d)    We conduct moderation with due diligence, objectively and proportionately, and with due regard for the rights and legitimate interests of all parties involved.

e)     We will, of course, inform the user whose content we are moderating of this fact if we can contact them, in particular by providing the reason for our action. We may also request the user to correct the content themselves, provided we have their contact details.

f)     Remember that we have no obligation to monitor content that users transmit or store within our website, nor to actively establish facts or circumstances indicating illegal activity.

Can you report content found on our website to us?

Certainly. As mentioned at the beginning of the document, if you see illegal content or content inconsistent with the terms of use on our website, you can report it to us, e.g., through the Contact Point. You can send a report to the e-mail address: hello@cosmoss.art.

What should your report of Content found on our website contain? 

a)     the location of the content in the form of a direct link to the content,

b)    your justification for considering this content illegal or inconsistent with the terms of use of our website,

c)     your contact details, including name and surname or name, e-mail address, unless the report concerns a crime related to sexual abuse or exploitation, child pornography, soliciting children for sexual purposes, and inciting, aiding, and abetting or attempting such crimes – in which case you do not need to provide us with this information,

d)    a statement that you have, in your assessment, an objectively justified belief that the reported content is illegal or inconsistent with the terms of use of our website, in particular, that the allegations made are true and complete,

e)     if the report is anonymous, we will verify the report, but we will not be able to notify you of our actions.

How do we consider your report of content found on our website?

a)     as soon as possible, no later than 3 business days from receiving the report, we confirm that such a report has reached us, if contact details, e.g., an e-mail address, were provided,

b)    we consider a report to be true if, without the need for a detailed legal analysis, we find the reported content to be inconsistent or illegal,

c)     before issuing a decision, we may ask the user who posted the content covered by the report to provide explanations, if in our assessment it is necessary for us to make a decision,

d)    we do not use tools for the automatic processing of reports.

e)     we issue a decision regarding your report within 14 days from the date of receiving your report and send it to the e-mail address you provide in the report.

Can you appeal our decision regarding your report? 

Yes. You may appeal our decision within 14 days from the date of its receipt. The appeal should include, in particular:

1.     precise indications of why the issued decision is incorrect;

2.     justification for your position;

3.     indication of the negative effects of the decision for you or a third party.

4.     We will consider your appeal no later than 14 days from its receipt. We will inform you and other persons interested in the outcome of the case of the decision issued as a result of the appeal.

5.     The decision issued by us in the case, after considering the appeal, is final and no further appeal is possible.

6.     Remember that we may impose sanctions on a user who has posted illegal content or content inconsistent with the terms of use on our website. This decision may be made based on a processed report of a violation.

7.     If a user has posted illegal content or content inconsistent with the terms of use of our website, we may apply sanctions such as:

a)     restricting the visibility of the content, including its removal, preventing access to it, or its de-positioning;

b)    suspending, terminating, or restricting monetary payments to the user who posted the content;

c)     suspending or terminating the provision of the service in whole or in part to the user who committed the violation;

d)    suspending or closing the account of the user who committed the violation.

e)     When we receive any information giving grounds to suspect that a crime threatening the life or safety of persons has been committed, is being committed, or may be committed, we immediately report it to the relevant law enforcement or judicial authorities.

 

Annex 2. Withdrawal Form

WITHDRAWAL FORM

The right to withdraw from the agreement is available to Consumers and Sole Traders with consumer rights. The provided form is a template. Failure to use this template does not affect the possibility of withdrawing from the agreement.

Seller (us): Cosmoss Katarzyna Kajda-Broniewska


I hereby declare that I withdraw from the Agreement regarding the following physical Product:

  • Name of the physical Product: ___________
  • Gross price: ___________

IDENTIFICATION DATA:

  • Name and surname: ___________
  • Date of conclusion of the Agreement: ___________

The refund of the payment is made using the same method of payment that you chose when purchasing from our Store. If the payment was made in a way other than by bank transfer and you wish to receive the refund to a bank account, please indicate the bank account number appropriate for the refund below: _________________________________

_________________________________ Signature and date


Information on the processing of personal data in connection with the withdrawal from the agreement:

Please be informed that the personal data provided in this form will be processed for the purpose of handling the withdrawal process. The controller of the data provided in the form is Cosmoss Katarzyna Kajda-Broniewska.

In connection with the handling of the withdrawal process, the data may be processed by external entities involved in this process, such as an accounting office. We store the form for the period necessary to complete the withdrawal process and to address potential claims arising from the execution of the withdrawal. In connection with the processing of personal data contained in the form, you have the following rights: the right to request access to the data, their rectification, erasure, or restriction of processing, as well as the right to lodge a complaint with the President of the Personal Data Protection Office. Providing data is voluntary but necessary to handle the withdrawal process.